Fees:
The course fee(s) cover the provision of the training course(s) booked, all written materials, lunch and refreshments. A VAT invoice and joining instructions will be sent to you acknowledging your booking. Please note that payment is required before the course commences and we reserve the right to refuse entry if payment has not been received.
Delegates from outside the UK must have paid at least 14 days prior to the date of training.

Cancellations:
Any cancellation must be received in writing or by email. All cancellation costs are based on the course fee.
• More than 28 days prior to the course – no charge
• Between 14 and 28 days prior to the course – 50% charge
• Less than 14 days prior to the course – 100% charge

Substitutions/Transfers:
Any substitution/transfer must be received by CSE in writing or by email. A substitute delegate can be named at any time before the start of the course without charge. Transfers to other courses or dates are subject to the same charges as cancellations.

Multiple Booking Discounts:
To qualify for multiple booking discounts all delegates must be booked at the same time. All additional delegates after the third delegate can be booked at a 15% discount (please photocopy the form if necessary). No other discount may be used in conjunction with multiple booking discounts.

Important note:
This booking form constitutes a legally binding contract in English Law. CSE courses are constantly updated and improved and we reserve the right to alter or cancel any part of it’s published courses without prior notice. CSE will use its best endeavours to provide the course(s) booked. However, cancellation or delay by CSE for whatever reason will give rise to no obligation or liability other than the return of fees paid or the issuance of a credit note in lieu. In particular, CSE will not be responsible for travel, accommodation or other expenses of course delegates arising from cancellation.
Data Protection:

The details you provide will be stored within CSE’s database and will be used to promote products and services that may be of interest to you from CSE or Demos. If you do not wish to be contacted by either telephone, post, email or fax please indicate on this booking or contact the Database Manager at the address stated above.
Mailing List:

If you are receiving duplicate mailing or there is an error in the name or address, we apologise. Please correct and return the envelope so that we amend our records or alternatively email list@cseltd.com with any alterations.

Communication Skills Europe Ltd trades under the brands CSE and CSE-Demos and as such the terms and conditions stated above apply to all contracts.